Refund Policy

This store reviews returns for defective and non-defective new items and accepts requests to exchange eligible merchandise.

Request deadline and condition

Open the request during the 30 calendar days following delivery. Faulty, damaged, incomplete, incorrect, or materially misdescribed goods may be reviewed. A change of preference is also eligible when a non-defective product remains new, unused, and in its original condition. Nothing here reduces non-waivable consumer protections.

Contact before shipment

Send grupo.ada.mttp@gmail.com the order number, buying email, reason, and suitable photos or video for an item issue. Keep every relevant part and the packaging. Secure approval before mailing. The approval message confirms the right return address and steps; the address published for correspondence does not by itself identify a return center.

Mail service and charges

A free prepaid return label accompanies the order inside its package. Use it for the mailed return after approval and follow the destination instructions we provide. If the label is unavailable, ask us to assist. Customers do not pay a restocking fee.

Exchange and repayment

Approval and inventory determine whether an exchange can be completed. We handle and initiate an approved original-method refund within 10 days; the payment institution can take longer to display the funds.